Within 7 days of purchasing a Pay As You Go pack or first-time Pro subscription, if your credits are unused or you tested ≤ 10 minutes and the AI result did not fix your file, request a full refund to your original payment method.
✓Zero Deduction on Failed Jobs
If an export fails due to unsupported codecs, connection drops, or server timeouts, your minute balance rolls back automatically—you never lose a second.
✓Automatic Duplicate-Charge Reversal
If a payment gateway retry ever results in a duplicate charge, share your email or invoice ID and we refund the extra charge in full within 1–3 business days.
✓Cancel Pro Anytime, Zero Lock-In
Turn off auto-renewal in one click from Billing Settings anytime. You keep full access to your remaining monthly minutes until the current billing cycle ends.
How to request a refund: Reach out via our Contact page with your account email and order reference (or manage subscriptions from Billing Settings). We respond within 24 hours, and approved refunds go straight back through Stripe within 3–5 business days.
See how Free browser previews, Pay As You Go hour packs, and Pro Monthly compare across formats, speed, and guarantees.
Compare Plans Side by Side
Feature
Free ($0)
Pay As You Go ($4.99+)
Pro ($14.99/mo)
No-signup browser preview
✓ Unlimited (first 30s)
✓ Included
✓ Included
Max file size & duration
2GB / 60 min (preview only)
2GB / 60 min
2GB / 60 min
Full cleaned file downloads
✕ Preview only, no download
✓ Exact per-second export
✓ 30 hours (1,800 min) / month
Export audio & 4K video formats
—
48 kHz WAV / MP3 / lossless video
48 kHz WAV / MP3 / 4K lossless pass-through
Credit expiration
—
✓ Never expires · Stackable
Monthly cycle refresh
All 5 neural AI cleaning modes
✓ Preview all 5 modes
✓ Full access
✓ Full access
GPU processing priority
Standard preview queue
Fast GPU queue
★ Highest priority GPU lane
Commercial rights & receipts
Personal preview only
✓ Full commercial rights + Stripe receipt
✓ Full commercial rights + Stripe receipt
Refund & failed-job protection
Free to test
✓ 7-day refund · 0 deduction on errors
✓ 7-day refund · Cancel anytime
Included with every paid pack and Pro plan
All 5 Neural AI Modes
Full access to Auto AI Clean, Wind & Outdoor Gusts, Room Echo & De-Reverb, AC/Fan Hum, and AI Voice Isolation.
Audio & 4K Video Support
Upload MP3, WAV, M4A, FLAC, MP4, MOV, and WEBM files up to 2GB and 60 minutes per file with 100% lossless video pass-through.
Exact Second-by-Second Deduction
A 4-minute 30-second video only uses 4.5 minutes of your balance. Browser previews and failed jobs never deduct a single second.
24-Hour Privacy Guarantee
Encrypted Cloudflare R2 processing with automatic permanent deletion after 24 hours and zero AI model training on your files.
Pricing, Billing & Refund FAQs
Everything you need to know about free previews, credit packs, Pro subscriptions, and refunds.
1. Can I test CleanAudio on my own file before paying?
Yes—and we encourage it! Upload any audio or video file up to 2GB with zero signup or card required. You can audition the first 30 seconds, toggle Original vs. AI Cleaned in real time, and sweep the 0–100% NR slider before paying a cent.
2. Why doesn't the Free plan allow full-file downloads?
Studio-grade neural inference and lossless video remuxing run on dedicated cloud GPUs. Keeping full exports paid allows us to offer unlimited, no-signup browser previews so you can verify quality on your exact recording first without hidden subscriptions.
3. Do Pay As You Go hour packs ever expire or auto-renew?
Never. Whether you pick 1 Hour ($4.99), 5 Hours ($9.99), or 10 Hours ($16.99), your minutes stay in your account permanently with zero monthly fees. Buying another pack simply stacks additional minutes onto your balance.
4. How are minutes deducted when exporting a cleaned file?
We deduct down to the exact second of the file you export. Exporting a 4-minute 30-second video deducts 4.5 minutes—testing settings, switching AI modes, or previewing in the browser never consumes your balance.
5. What is your refund policy and how do I request a refund?
We offer a 7-day refund guarantee on unused packs or initial trials (≤ 10 minutes exported if the audio could not be rescued), immediate full refunds on accidental duplicate charges, and automatic credit rollback on failed jobs. Contact support with your account email and approved refunds return via Stripe to your original card in 3–5 business days.
6. What do I get with Pro ($14.99/month) and can I cancel anytime?
Pro gives you 30 hours (1,800 minutes) of full exports every month (as low as $0.008/min), priority GPU lane access, and 4K lossless video pass-through. You can cancel anytime in one click from Billing Settings with zero penalties and continue using your remaining cycle minutes.
7. Which audio and video formats are supported? Does video lose quality?
We support MP3, WAV, M4A, FLAC, AAC, OGG, MP4, MOV, and WEBM files up to 2GB and 60 minutes. For videos, CleanAudio only processes the audio track and remuxes your original video frames 100% untouched—so 4K 60fps video stays pixel-identical.
8. Are my private recordings secure? Do I get Stripe receipts and commercial rights?
Yes. All uploads transfer over TLS to isolated Cloudflare R2 storage, are permanently deleted after 24 hours, and are never used for AI training. Every Stripe checkout sends an official email receipt, and all paid tiers include full commercial usage rights.