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Terms of Service

Terms of Service for CleanAudio AI audio and video background noise remover.

1. Acceptance of Terms

These Terms of Service govern your access to and use of CleanAudio (cleanaudio.im), including our online AI audio and video noise removal workbench, wind and echo reduction tools, vocal isolator, Pay-As-You-Go hour packs, and Pro subscription plans. By uploading files or using our services, you agree to these Terms.

2. Your Content & Copyright Ownership

  • You Retain 100% Ownership: CleanAudio claims no ownership rights over the audio or video files you upload or the cleaned media files you export. You retain full copyright and commercial usage rights to both your original recordings and the AI-enhanced outputs.
  • Authorization to Process: By uploading a file, you grant CleanAudio a temporary, limited license strictly to process the file through our audio enhancement pipeline and deliver the output to you, after which the files are automatically purged within 24 hours.
  • Acceptable Content: You represent that you have the lawful right to upload and process the media files you submit and that your uploads do not violate applicable laws or third-party rights.

3. Free Previews, Pay-As-You-Go Packs & Subscriptions

  • Free 30-Second Preview: Visitors may upload supported audio and video files up to 2GB to generate a 30-second A/B comparison preview at no cost.
  • Pay-As-You-Go Hour Packs: One-time hour packs (1 Hour, 5 Hours, 10 Hours) credit your account with processing minutes that never expire. Exporting a full-length file deducts the exact duration of that file down to the second. Failed or interrupted jobs automatically roll back and never deduct minutes.
  • Pro Monthly Plan: Provides up to 30 hours/month of full exports and renews monthly unless cancelled prior to the renewal date in one click inside Billing settings—with zero cancellation fees.

4. 7-Day Refund & Billing Protection Policy

  • 7-Day Worry-Free Refund: Within 7 days of purchasing a Pay-As-You-Go hour pack or first-time Pro subscription, if your credits are unused—or if you exported up to 10 minutes as a trial and the AI output did not rescue your audio—you may contact support for a full refund.
  • Duplicate Charges: Any verified duplicate charge resulting from gateway retries or network issues is refunded in full within 1–3 business days.
  • Processing Time: Approved refunds are returned via Stripe to the original payment method and typically settle within 3–5 business days.

5. Prohibited Conduct

You agree not to:

  • Attempt to bypass file duration limits, scrape API endpoints, or overwhelm our GPU inference queues with automated bots;
  • Upload malware, corrupted container exploits, or unlawful material;
  • Resell raw access to our web workbench without an authorized enterprise API agreement.

6. Disclaimers & Limitation of Liability

CleanAudio is provided on an "as is" and "as available" basis. Because every recording environment is unique, we provide a free 30-second A/B preview on every upload so you can verify audio quality before purchasing or deducting minutes. To the maximum extent permitted by law, CleanAudio's total liability shall not exceed the amount you paid for the service during the preceding 12 months.

7. Contact

Questions regarding these Terms or billing may be sent to support@cleanaudio.im.